A wrong bill, a dead feeder, a stuck meter — any of these is annoying, but what actually decides whether your problem gets fixed is how you register the complaint. A vague complaint under the wrong category quietly slides to the bottom of the pile. A precise one, filed through the right channel with evidence attached, goes straight to the desk that can fix it.
Short answer: You can register a MEPCO complaint online through the CCMS portal at ccms.pitc.com.pk — enter your 14-digit reference number, pick the right complaint category, describe the issue with specific numbers, attach evidence, and submit. You get a tracking number by SMS and on screen. No internet? Call 118 or the toll-free 0800-63726, SMS 8118, or visit your subdivision office in person.
Before You Register: Keep These Ready
Half the reason complaints stall is missing information. Before you open the portal, gather these:
- Your 14-digit reference number — printed at the top of your bill. The whole CCMS system keys off this number.
- Your registered mobile number — the one on the bill or in MEPCO’s records, since the tracking number usually arrives by SMS.
- A clear description of the problem — billing month, the reading on your bill vs. your physical meter, the amount you were charged vs. what you expected.
- Photo evidence — a photo of your meter showing the current reading is the single strongest attachment for any billing dispute. A photo of the disputed bill helps too.
- Your CNIC — not always asked online, but keep a copy nearby in case verification is needed.
If you haven’t done a basic sanity check on the bill yet, run it through our MEPCO bill calculator first. If the numbers match the bill, you may not have an overbilling case at all.
How to Register a Complaint on CCMS: Step by Step
- Open the official CCMS portal at ccms.pitc.com.pk. Check the address carefully before typing anything personal — lookalike sites exist purely to harvest CNIC details and reference numbers.
- Choose “Register Complaint” (or “New Consumer Complaint”).
- Enter your 14-digit reference number and search. The portal pulls up your connection — confirm the name and address it shows are actually yours before going further.
- Select the complaint category — billing complaint, meter issue, supply fault, and so on. This is the routing decision; the table below covers each one.
- Write a specific description. Not “my bill is wrong” — try: “Bill for September shows 312 units but my meter reads roughly 240 units less than the stated reading — requesting correction.” Include the billing month, both readings, and the rupee difference if you can calculate it.
- Attach evidence — your meter photo, the bill photo. These turn a claim into something a revenue officer can act on without visiting you first.
- Submit and save your tracking number. It appears on the confirmation screen and arrives by SMS. Screenshot it — this number is your entire case from here on.
Complaint Categories on CCMS (and How Long Each Typically Takes)
Picking the right category decides whether your case lands with the revenue office or the technical team:
| Category | Typical examples | Usual resolution window |
|---|---|---|
| Billing complaint | Overbilling, wrong meter reading on bill, estimated (EST) reading too high | 7–15 days |
| Meter issue | Stuck, damaged, or faulty meter; meter not registering | 7–15 days |
| Power supply / outage | Unscheduled outage, tripped feeder, no supply despite a paid bill | 1–2 days |
| Voltage problem | Persistent low or high voltage, appliance damage risk | 2–5 days |
| New connection delay | Demand notice paid but meter/installation still pending | Varies by case |
| Electricity theft | Illegal connections, meter tampering in your area | Use dedicated line |
These windows are typical, not guaranteed — your subdivision’s workload decides. For theft reports, don’t use the general categories: call the dedicated line at 0800-84338, where you can also stay anonymous if you prefer.
For a full breakdown of complaint types, resolution windows, and escalation contacts, see our CCMS complaint hub.
3 Mistakes That Get Complaints Stuck
- Wrong category. A meter fault filed as a billing issue gets routed to the wrong desk and loses days before anyone redirects it. Check the table above twice.
- Vague description. “My bill is too high” gives the officer nothing to work with. Billed units, actual meter reading, billing month, rupee difference — those are the four facts that make a complaint move.
- No evidence attached. A one-line complaint with no photo is a phone call’s worth of effort. A complaint with a dated meter photo next to the billed reading is very hard to ignore.
No Internet? 4 Other Ways to Register
No internet? You still have options:
- Call 118 — MEPCO’s general helpline, 24/7. Keep your 14-digit reference number, the billing month, and your meter’s current reading in front of you. Ask the agent to register a formal complaint and give you the complaint number — without that number, there’s no record of your call.
- Call 0800-63726 — the dedicated toll-free complaint registration line. Same rule: don’t hang up without a tracking number.
- SMS 8118 — for quick complaint-related messages when you don’t want to wait in a call queue.
- Visit your subdivision office or Customer Facilitation Center — bring your bill, a CNIC copy, and your meter photo. For reading disputes, showing up in person with the photo often gets it settled faster than any portal.
You can also email ccms@pitc.com.pk — slower, but it creates a written record with a timestamp.
After Registration: What Happens Next
Once your complaint is in the system, MEPCO typically acknowledges it within a day, and subdivision staff often call to confirm the details. From here, your job is to follow it up — not file and forget.
Use your tracking number on the CCMS tracking guide to check the status every day or two. If the status freezes past the usual window, don’t just wait: file a follow-up complaint on CCMS referencing your original tracking number (so it’s linked to the same case), then visit your subdivision office and ask for the SDO in person. Physically followed-up complaints get resolved noticeably faster.
And if MEPCO’s internal process genuinely stalls, NEPRA accepts consumer complaints against distribution companies directly. That’s where the paper trail you’ve kept — tracking numbers, screenshots, dates — pays off.
Keep everything until the fix shows up in real life: on the next bill for billing cases, at the meter for technical ones. If you haven’t yet, it’s worth knowing how to check your MEPCO bill online so you can verify corrections yourself.
Frequently Asked Questions
Do I need a reference number to register a MEPCO complaint online?
Yes, online registration requires your 14-digit reference number — it’s how the portal identifies your connection. If you don’t have the bill, retrieve the reference number from the bill check page or call 118, where an agent can look it up for you.
How do I know my complaint was actually registered?
You get a complaint tracking number on the confirmation screen and by SMS to your registered mobile number. If neither arrives, the submission likely didn’t go through — check the SMS again after a few minutes and, if needed, re-submit or call 118 to confirm.
How long does MEPCO take to resolve a complaint?
Supply faults and outages are usually resolved within 1–2 days; billing and meter complaints typically take 7–15 days. Most complaints are acknowledged within 24 hours of registration.
Can I register a MEPCO complaint without internet?
Yes. Call 118 (24/7) or the toll-free 0800-63726, send an SMS to 8118, email ccms@pitc.com.pk, or visit your subdivision office in person. Always insist on getting a complaint/tracking number, whatever channel you use.
What should I write in the complaint description box?
Be specific: the billing month, the reading shown on your bill, your meter’s actual reading, and the difference in units or rupees. A concrete example — “Bill shows 312 units; meter reads 240 units less; requesting correction of ~Rs. 2,500” — gets action. “My bill is wrong” does not.
خلاصہ
MEPCO کی شکایت آن لائن درج کرنے کا سرکاری طریقہ CCMS پورٹل (ccms.pitc.com.pk) ہے۔ اپنا 14 ہندسوں کا ریفرنس نمبر درج کریں، درست کیٹیگری منتخب کریں، بلنگ مہینہ اور میٹر ریڈنگ جیسی تفصیلات کے ساتھ شکایت لکھیں اور ثبوت کے طور پر میٹر کی تصویر منسلک کریں۔ فارم جمع کرتے ہی ٹریکنگ نمبر مل جائے گا — اسے محفوظ رکھیں کیونکہ ہر فالو اپ کے لیے یہی نمبر کام آئے گا۔ انٹرنیٹ نہ ہو تو 118 یا 0800-63726 پر کال کریں، 8118 پر ایس ایم ایس کریں، یا متعلقہ سب ڈویژن دفتر خود جاکر شکایت درج کروائیں۔ بلنگ شکایات عموماً 7 سے 15 دن میں جبکہ سپلائی کی شکایات 1 سے 2 دن میں حل ہو جاتی ہیں۔